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Return to shopShipping Policy
After you place your order it will be processed in a couple of business days. Processing times may vary depending on product availability. We will notify you by email once your order has been shipped including tracking information when available. For international orders shipping related fees may be charged upon arrival in your country. These charges are the responsibility of the customer. We are not responsible for any customs delays or additional fees imposed by your local customs authority. We offer international shipping to many countries. Shipping times vary based on destination and shipping method selected.
Shipping Costs
Shipping costs are calculated at checkout based on the destination, weight, and size of the items ordered. We may offer free or discounted shipping promotions. Any applicable shipping fees will be clearly shown before you complete your purchase.
Tracking Your Order
Once your order ships we will provide tracking information by email when available. You can track the status of your shipment through our website or the carrier’s tracking system. Please allow time for tracking information to update after shipping.
Delivery Issues and Delays
While we do our best to ensure timely delivery, we cannot guarantee specific delivery dates. Shipping times are estimates and may be affected by carrier delays, customs processing, holidays, or other factors beyond our control. We are not liable for delays caused by the shipping carrier or customs authorities. If your order is significantly delayed or appears lost, please contact us at info@lazorahq.com so we can investigate and assist you.
Please ensure that your shipping information is complete and accurate at checkout. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer. Additional shipping charges may apply to reship orders returned to us for this reason. If you receive an order that is damaged in transit or missing items, please contact us at info@lazorahq.com with your order number and clear photos of the packaging and items received. We will assess the issue and provide an appropriate resolution.